Glenn Teneycke | Product Design & Design Leadership

CLARITY IS A DESIGN DECISION.

Product Design Leader

I design and lead

complex digital

products.

I design and lead

complex digital

products.

I design and lead

complex digital

products.

Turning fragmented journeys into simpler experiences, stronger systems and measurable business outcomes.

CIBC / BMO / TD / ROGERS

Download Resume ↓

+4%

Sales conversion

The CIBC Fast App redesign contributed to a 4% lift in sales conversion.

−54%

Early user errors

The account-opening redesign contributed to a 54% reduction in early user errors.

Connected journeys

Led design across 13 connected account-opening journeys and four acquisition pods.

Designers supported

Provided leadership coverage for a 12-person design team, including coaching, hiring and performance reviews.

HOW I THINK

Make the complex feel simple.

Start with the whole journey. Remove friction where it matters most.

Build systems that connect.

Connect people, products and teams around a shared direction.

Make progress measurable.

Use evidence to guide decisions. Judge the work by what improves.

Complex products need clarity - not more complexity

Three examples of how I turn strategy into outcomes

CIBC PRODUCT DESIGN

Simplifying account opening

13 journeys. One simpler experience.

+4%

conversion

1.5–2 min

faster completion

54%

fewer user errors

VIEW CASE STUDY →

Simplifying account opening

13 journeys. One simpler experience.

+4% · 1.5–2 min · 54%

conversion faster completion fewer user errors

AI EXPERIENCE DESIGN

Using AI to accelerate experience design

Idea → concept → feedback

PROMPT

Explore a clearer lending

application experience.

Options

Approved

Apply

VIEW CASE STUDY →

SERVICE DESIGN · STRATEGY

Turning an end-to-end journey into product direction

See the whole journey. Prioritize what matters.

10 prioritized opportunities

VIEW CASE STUDY →